1. Introduction

A2B Taxis Norwich (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our taxi services, visit our website, or interact with us in any way.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information About Us

A2B Taxis Norwich is a taxi service provider registered in England.

Registered Address: Norwich Airport Terminal Building, Amsterdam Way, Norwich, NR6 6JA
Phone: 01603 552324
Email: via our contact form
Data Protection Officer: Giles Morrison

3. What Personal Data We Collect

We may collect the following personal information:

Identity Data: Name, title, date of birth
Contact Data: Address, email address, telephone numbers
Booking Data: Pick-up and drop-off locations, dates and times of journeys, special requirements
Technical Data: IP address, browser type and version, operating system when using our website
Payment Data: Payment card details (when paying by card)
Special Category Data: Information about disabilities or mobility requirements (only when necessary to provide appropriate services)
Flight Information: Flight numbers and arrival times (for airport transfers)

4. How We Collect Your Personal Data

We collect personal information through:

Direct interactions when you book a taxi by phone, in person, or through our website
Automated technologies when you visit our website
Third parties such as Norwich Airport (for pre-booked airport transfers)

5. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our taxi services and fulfill your booking requests
To manage our relationship with you
To process payments
To improve our services and website
To comply with legal obligations
To send you service-related communications
With your consent, to send you marketing communications

6. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: Processing necessary for the performance of our contract with you
Legitimate Interests: Processing necessary for our legitimate business interests
Legal Obligation: Processing necessary to comply with our legal obligations
Consent: Processing based on your explicit consent (e.g., for marketing communications)

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including:

Booking information: 3 years from the date of your journey
Financial records: 7 years (as required by tax legislation)
Marketing preferences: Until you withdraw consent

8. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees and third parties who have a business need to know.

9. Data Sharing

We may share your personal data with:

Our drivers (only the information necessary to provide the service)
Payment processors (for processing card payments)
IT service providers
Professional advisers including lawyers, auditors, and insurers
Regulatory authorities when required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

10. Your Legal Rights

Under data protection laws, you have rights including:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request restriction of processing your data
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your data
Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details in Section 2.

11. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information on cookies, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

13. Complaints

If you have any concerns about how we handle your data, please contact us first. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

01603 552324